Effective date: August 24, 2026
These policies summarize general expectations for Eight19 Cleaning Co. appointments. The service description and terms shown during booking or provided in writing for a specific job control when they differ from this general page.
Booking and confirmation
Submitting a booking request does not automatically confirm an appointment. Service is confirmed after availability, location, property details, requested scope, and any required payment or deposit are reviewed.
Starting prices and adjustments
Published prices are starting prices. Final pricing may change based on property size, condition, access, service duration, travel, selected add-ons, or work outside the original scope. Material changes should be communicated before additional work proceeds.
Rescheduling and cancellation
Please reschedule or cancel as early as possible through the booking platform or by contacting us. Any cancellation, late rescheduling, no-show, or deposit terms displayed during booking or accepted in a written service agreement apply to that appointment.
Property access
The customer is responsible for providing safe and timely access at the confirmed appointment time. Do not send door codes or alarm codes through unsecured general email. Delayed or unavailable access may reduce service time or require rescheduling.
Pets
Please disclose pets before service and secure any animal that may be anxious, aggressive, likely to escape, or likely to interfere with safe cleaning. We may pause or decline work when an animal creates a safety concern.
Safety and working conditions
We may decline or stop work involving unsafe conditions, active construction hazards, exposed bodily fluids, dangerous materials, pest infestations, weapons, illegal activity, or conditions beyond the agreed service scope. Specialized remediation is not included unless expressly stated in writing.
Fragile items and damage concerns
Please identify fragile, unstable, valuable, or irreplaceable items before service and secure items that should not be handled. Report any damage concern promptly so it can be reviewed against the service record and applicable agreement.
Supplies and utilities
Service requirements may vary. The customer should ensure working water, electricity, climate control, and safe access unless a different arrangement is confirmed in writing.
Payment
Payment timing, accepted methods, deposits, and applicable fees are shown during booking or stated in the written estimate or service agreement. Customers are responsible for charges they approve for confirmed services and add-ons.
Questions
Call or text 334-734-3708 or email info@eight19cleaning.com.